Service Offering for Logistics Service Providers

Starboard Alliance can assist logistics service providers - ocean carriers, non-vessel operating common carriers (NVOCC), ocean and airfreight forwarders, motor carriers, and third party (3PL) warehouse operators - develop new business and hone their operational processes to enhance service performance to their customers.

1) Competitive Benchmarking

• Performing strength, weakness, opportunities and threats analyses (SWOT)

2) Marketing Strategy Analysis

• Analyzing existing marketing and new business development methodologies and recommending strategies for improvement

3) Operational Review

• Developing best-in-class standard operating procedures that ensure full compliance to customers’ requirements across all origin and/or destination offices and cargo handling facilities
• Developing award winning team performance standards that motivate and build commitment to operating standards so the company can consistently exceed 98% compliance to customers’ requirements

Representative Project Experience for Logistics Service Providers

• Claims Analysis:  Performed an in-depth analysis of a large claim on behalf of  a Middle Eastern-based ocean carrier and logistics service provider, and recommended strategies for recovery
• Market Demand Study:  With Manalytics/TranSystems, interviewed shippers to determine their interest in a new  expedited freight service being developed by an integrator
• Warehouse Market Analysis:  Analyzed the American warehouse market for a global logistics company and recommended strategies to increase its market penetration
• Competitive Analysis:  Performed a competitive analysis for a global ocean carrier to enable it to better understand its position in the market
• Office Transition Project:  Served as project manager for a global freight forwarder’s transition from an agency relationship to an owned and operated office in Bangkok
• Gap Analysis: Performed a process mapping and gap analysis of a global freight forwarder’s operating procedures relating to one of its key customers